Refund and Returns Policy for Glammavel Shoe Studio

Effective Date: January 6, 2025

At Glammavel Shoe Studio, we take pride in offering high-end footwear designed for both elegance and comfort. Our commitment to customer satisfaction is paramount, and we strive to provide a seamless return and refund process in the event that your purchase doesn’t meet your expectations. Please carefully review our Refund and Returns Policy to ensure you have all the information you need for a smooth experience.

1. Eligibility for Returns
We accept returns and exchanges within 14 days from the date of delivery. To qualify for a return or exchange, items must meet the following conditions:

  • The shoes must be unworn, unused, and in their original condition.
  • The product must be in its original packaging with all tags, labels, and accessories intact.
  • Sale items or promotional discounts may be subject to different return terms (as outlined at the time of purchase).

Please Note: We do not accept returns or exchanges for worn or used shoes, including items that show signs of wear or damage.

2. How to Initiate a Return
To start the return or exchange process, please follow these simple steps:

  • Contact us: Reach out to our customer service team via email at info@glammavel.com or call us at (262) 456-6052. Please provide your order number, a description of the item(s) you wish to return or exchange, and the reason for the return.
  • Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions for sending the item(s) back. Please note, returns without an RA number will not be processed.

3. Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect. If your return qualifies for free shipping (due to defects or incorrect items), we will provide a prepaid shipping label.

  • Return Shipping Address:
    Glammavel Shoe Studio
    1743 Kentucky St
    Racine, Wisconsin (WI)
    53405, USA

  • Shipping Service: We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $50. Glammavel Shoe Studio is not responsible for items lost or damaged during return shipping.

4. Inspection and Processing of Returns
Once we receive your returned item(s), we will inspect them to confirm that they meet our return conditions. This process may take up to 5 business days. After approval, we will proceed with the refund or exchange as per your request.

  • Exchanges: If you wish to exchange your item(s) for a different size or style, we will ship the new item(s) as soon as the returned items are inspected and processed.
  • Refunds: Refunds will be issued to the original method of payment after the return has been processed. Please note that shipping fees are non-refundable. The refund may take up to 10 business days to appear on your account depending on your payment provider.

5. Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us immediately at info@glammavel.com with detailed photos of the damage or defect. We will arrange for a full refund or replacement at no additional cost to you.

6. Non-Returnable Items
The following items are not eligible for return or exchange:

  • Shoes that have been worn or used.
  • Items that are damaged or show signs of wear due to improper handling.
  • Personalized or customized items.
  • Gift cards, if applicable.

7. Sale and Promotional Items
If you purchased an item on sale or as part of a promotion, please be aware that certain sale items may be final sale, depending on the terms and conditions of the promotion. These items are not eligible for return or exchange unless defective or damaged.

8. Refund Processing Times
Once we have processed your return and approved your refund, please allow up to 10 business days for the credit to appear on your original payment method. The exact time frame will depend on your payment provider’s processing times. Refunds will be issued for the cost of the returned item(s) minus any applicable shipping charges.

9. Customer Support
If you have any questions or need assistance with the return process, please don’t hesitate to contact our customer service team at info@glammavel.com or call us at (262) 456-6052. We are happy to help you with any concerns or inquiries regarding your purchase.

10. Changes to the Refund and Return Policy
Glammavel Shoe Studio reserves the right to modify or update this policy at any time. Any changes will be reflected on our website, and the most current version of the policy will be available for your reference.

Thank you for shopping with Glammavel Shoe Studio!
We value your business and are committed to ensuring that you are completely satisfied with your purchase. If you have any further questions, don’t hesitate to reach out to us.

Visit our website: glammavel.com

This Refund and Returns Policy ensures that your experience with Glammavel Shoe Studio is secure and enjoyable. We are dedicated to offering high-quality shoes, and our team is always available to assist you in any way we can.