Payment Policy for Glammavel Shoe Studio
Effective Date: January 6, 2025
At Glammavel Shoe Studio, we aim to provide a secure and seamless payment experience for all our customers. This Payment Policy explains the accepted payment methods, processing details, and security measures we take to ensure your transactions are handled safely. By completing a purchase on glammavel.com, you agree to the terms outlined below.
1. Accepted Payment Methods
We accept the following payment methods to provide flexibility and convenience:
Credit/Debit Cards:
- Visa, MasterCard, American Express, and Discover.
- Your card information is processed securely through encrypted payment gateways.
Digital Wallets:
- PayPal, Apple Pay, and Google Pay for fast and secure checkouts.
Gift Cards:
- Glammavel-issued gift cards can be redeemed for full or partial payment during checkout.
Buy Now, Pay Later Options (Coming Soon):
- We are working on offering installment payment options to make luxury footwear more accessible.
2. How Payments Are Processed
When you place an order, your payment will be authorized and processed securely through our payment gateway. The following steps apply:
- Authorization: Your payment method is authorized at the time of purchase to confirm the availability of funds.
- Completion: Your payment is charged once your order is confirmed and ready for shipment.
You will receive an email confirmation detailing your order and payment summary.
3. Payment Security
At Glammavel, your financial security is our priority. We use industry-standard measures to protect your payment information:
- Encryption: All transactions are encrypted using Secure Socket Layer (SSL) technology to protect sensitive data during transmission.
- PCI Compliance: Our payment processors comply with Payment Card Industry Data Security Standards (PCI DSS) to ensure secure handling of your financial information.
- No Card Storage: For your protection, we do not store your credit card details on our servers.
4. Billing and Payment Details
To ensure successful payment processing, please provide accurate billing details that match the information on file with your payment provider.
- Billing Address: The address provided during checkout must match your card’s billing address.
- Payment Verification: For security purposes, additional verification may be required for large or flagged transactions.
If your payment is declined, please:
- Verify that your card information is entered correctly.
- Ensure sufficient funds are available in your account.
- Contact your bank or payment provider to resolve any issues.
If the issue persists, contact us at info@glammavel.com for assistance.
5. Refunds and Cancellations
Refund Policy:
- Refunds will be processed back to the original payment method within 7–10 business days of approval.
- Refund times may vary depending on your financial institution.
Order Cancellations:
- Orders can only be canceled if the request is made before the order has been processed. Once the order is shipped, cancellations are no longer possible, but you may initiate a return request as per our Return Policy.
To request a refund or cancel an order, please contact us promptly at info@glammavel.com or (262) 456-6052.
6. Payment Issues and Disputes
If you encounter any issues with your payment, such as a duplicate charge or an error in processing, please notify us immediately.
- Contact Support: Email us at info@glammavel.com with your order number and payment details.
- Resolution Timeframe: Most payment-related issues are resolved within 3–5 business days.
For disputes related to unauthorized charges, please contact your financial institution directly.
7. Taxes and Additional Fees
- Sales Tax: Applicable sales tax will be calculated based on your shipping address and displayed during checkout.
- International Orders: For international purchases, additional customs duties, import taxes, or fees may apply. These charges are the responsibility of the customer and are not included in the order total.
8. Changes to This Payment Policy
We may update this Payment Policy periodically to reflect changes in our payment options or security practices. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy regularly.
9. Contact Us
If you have questions, concerns, or need assistance with payments, please reach out to us:
Email: info@glammavel.com
Phone: (262) 456-6052
Address: Glammavel Shoe Studio, 1743 Kentucky St, Racine, Wisconsin (WI), 53405, USA
Thank you for shopping with Glammavel Shoe Studio. Your trust is important to us, and we are committed to providing a secure and enjoyable shopping experience!